Privacy Policy
CycleHaven India is committed to protecting your privacy and ensuring transparency in how your personal information is handled. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our bicycle rental services. By accessing our services, you agree to the terms outlined in this policy.
1. Information We Collect
To provide high-quality bicycle rental services, we may collect the following types of information:
1.1 Personal Details
  • Full name
  • Contact information, such as phone number and email address
  • Identification documents (if required for rental purposes)
1.2 Payment Information
  • Billing address, credit/debit card details, or other payment information for transaction purposes.
1.3 Rental Activity Data
  • Information about rented bicycles, rental duration, and locations used for pickup or return.
1.4 Technical Information
  • Data collected automatically when using our website, such as IP addresses, browser types, and usage patterns.
1.5 Communications
  • Feedback, inquiries, or requests submitted through customer service channels.
2. How We Use Your Information
The information collected is used to deliver efficient services and enhance your experience:
2.1 Service Delivery
  • Processing bicycle rental requests and managing bookings.
  • Maintaining accurate rental records for operational purposes.
2.2 Payment Processing
  • Ensuring secure transactions and providing receipts or invoices.
2.3 Communication
  • Responding to inquiries, sending booking confirmations, and notifying you about updates or changes.
2.4 Improvement of Services
  • Analyzing usage trends to enhance the functionality and accessibility of our rental services.
2.5 Marketing
  • Sending promotional offers, discounts, or updates about our services. You can opt out of marketing communications at any time.
3. Sharing Your Information
Your data is not shared with unauthorized third parties. However, it may be shared under the following circumstances:
3.1 Service Providers
  • With trusted third parties who assist in operations such as payment processing, delivery of services, or technical support.
3.2 Legal Obligations
  • When required by law, regulation, or government request to disclose certain information.
3.3 Business Transactions
  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business operations.
3.4 With Your Consent
  • When you explicitly agree to share your information for specific purposes.
4. Data Security
We employ robust security measures to protect your information from unauthorized access or misuse:
4.1 Encryption
  • All sensitive data, including payment information, is encrypted during transmission and storage.
4.2 Secure Systems
  • Our systems are designed to ensure restricted access to personal data.
4.3 Regular Audits
  • We conduct periodic security reviews and updates to safeguard your information.
5. Data Retention
We retain your data only as long as necessary for operational, legal, or regulatory purposes. Once the data is no longer required, it is securely deleted or anonymized.
6. Cookies and Tracking
Our website uses cookies and tracking technologies to improve user experience and website functionality:
6.1 Types of Cookies
  • Functional cookies to enhance website usability.
  • Analytical cookies to monitor user interaction and improve our services.
6.2 Managing Cookies
You can manage or disable cookies through your browser settings. However, this may impact certain features of our website.
7. Your Rights
You have several rights concerning your personal data:
7.1 Access and Update
  • Request access to your personal information and correct any inaccuracies.
7.2 Data Deletion
  • Request the deletion of your data where it is no longer required.
7.3 Restriction of Processing
  • Limit the ways in which your data is processed under specific circumstances.
7.4 Marketing Preferences
  • Opt-out of receiving promotional messages at any time.
For any requests related to your rights, please contact us through the details provided on our website.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware of such data collection, it will be promptly removed.
9. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review the policy periodically to stay informed about how your data is handled.
10. Contact Information
If you have questions, concerns, or feedback regarding this Privacy Policy or your personal information, please reach out to us using the contact details provided on our website.
Thank you for trusting [Your Company Name] for your bicycle rental needs. We value your privacy and are dedicated to ensuring transparency and security in all our interactions.
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